Redemption Terms and Conditions | Pet Lovers Centre
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Redemption Terms & Conditions

1. Your redeemed vouchers will be sent to your registered email and VIP Concierge App after approval. The approval process will take up to 1 working day.
2. Voucher is valid for three (3) calendar months from date it is sent to your registered email and VIP Concierge App.
3. Voucher is valid for use at any Pet Lovers Centre and The Pet Safari retail stores in Singapore.
4. Voucher is valid for one-time use only and any unutilized value of the voucher will be forfeited.
5. Redemption voucher is valid for specific products purchase only.
6. Brand voucher is valid for purchase of products from its featured brand only.
7. Both redemption and brand vouchers are not valid for online orders and in-store purchases requiring home delivery, and purchase of pet tag, small animals or vet and grooming services.
8. Multiple vouchers can be used in a single transaction.
9. Voucher is not refundable or exchangeable for cash.
10. Amendments or re-issuance of new vouchers is subjected to a service fee in loyalty points, valued at 40% of the stipulated voucher value.
11. Each voucher is limited to one amendment or re-issuance only.
12. Management reserve the rights to amend the terms and conditions governing the use of redemption voucher without prior notice.
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